Job Description

Beatitudes Campus was founded in 1965 as a place where older adults could live, learn, and grow through all the days of their lives. Our Founders dreamed of a "campus," borrowing the term from the educational community because of its sense of continual growth and vibrancy. Our Campus was one of the first to introduce the concept of continuing care and improve the quality of retirement living in North Central Phoenix.

We are currently looking for an IT Help Desk Engineer.  The successful candidate will enjoy taking on challenges and seeing issues to resolution.  The candidate will have the benefit of working in a supportive environment with a great benefits program!  

Main Position Responsibilities:

  • Windows desktop and server support
  • End user support
  • New user setups
  • New computer builds
  • Office moves
  • Virus and malware cleanup
  • Basic virtualization platform troubleshooting & support
  • Process Development and Documentation
  • Continue knowledge development of relevant technologies and software as appropriate

Required Education:

  • High School Diploma (or equivalent)
  • Certifications in the related field

 Qualifications for Position:

  • Previous experience working in an IT support role
  • Must be able to demonstrate technical and troubleshooting experience through our testing process
  • Strong organizational skills
  • Strong customer service skills
  • Strong presentation skills
  • Must be able to lift 40 lbs
  • Ability to multi-task
  • Great attention to detail
  • Critical Thinker
  • Strong oral and written communication skills

Must have displayed knowledge working with the following:

  • Windows desktop support
  • Windows Server support
  • Active Directory
  • LAN / WAN / WLAN support
  • File/folder security
  • Management of folder shares
  • Group policy
  • Virus and malware cleanup
  • Line of business applications support
  • Basic HyperV VM support
  • Remote access / L2TP VPN support
  • Basic PowerShell experience
  • Office 365, including Exchange Online, Sharepoint Online, Azure, Skype for Business, Teams, and desktop Office, including Word, Excel, Outlook, etc…
  • RADIUS / 802.1x for VPN and wifi authentication
  • VOIP systems - basic support
  • Network cable/patch panel troubleshooting
  • Wifi systems support
  • Mobile device support

Important Notes

Beatitudes Campus is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Please Be Advised: Background checks, reference checks, TB testing, and drug and alcohol screenings are part of the hiring process at Beatitudes Campus. Felony convictions should be disclosed, but will not necessarily bar a candidate from employment.